In appropriate order (and timely fashion, of course), I present you the opposite spectrum of my “Five ways to (not) get along with a cashier” post.

When we shop, one must inevitably face the long-faced cashier behind the register – waiting to take your money and stimulate the economy. There are times where a customer leaves with a smile on his or her face, hoping they get the same cashier the next time they shop because he/she was too funny or did their job just right. But more often than not, there are only average or “not so good” memories of checking out of a store.

1. The cashier clearly doesn’t want to be there. It’s an unnerving feeling when a customer approaches a cashier and they can clearly tell from the rolling eyes, the shuffling feet, the blank stare; the cashier really, really doesn’t want to be there. This sucks for customers – simply because it’s no fun when people approach others who are in a shitty mood. Why would someone relate a negative experience with a store they shop at? I don’t need to explain why that’s bad for business.




2. The cashier becomes inconvenienced if a customer needs assistance. As per a recent event involving a family member, my mother was dropping off a package at Fed-Ex. There were two employees working at the time. One was helping other customers. The other was just sort of… standing around (doesn’t want to be there). My mother, after waiting patiently for assistance, finally asked the employee if she could be helped. The employee was pissed, yanked my mother’s payment card from her hand and just started pounding a keyboard. My mother called management after the incident. And she probably won’t be going back to Fed-Ex any time soon.




3. The cashier doesn’t say anything. Some may remember this from the “Five ways to (not) get along with cashiers“  (number 5) post. It still rings true with cashiers, as it does customers, as it does with any other personal interaction in the day. If someone is going to be in a shitty mood and just displays negativity, then bad experiences follow and that certain someone will be out of a job.




4. The cashier is distracted. Okay, this may be excusable in some situations. Another customer needs help, or an associate, or a manager, or something else pertaining to business. But it’s undeniable that this still bugs the person at the register, just waiting to finish shopping and go the hell home. Double the stress if the cashier is distracted about personal matters that they can complete on their one time. Albeit, I’m guilty of several of these matters.




5. The cashier lies, cheats, and steals. This one is pretty obvious. I couldn’t think of anything else. Basically, cashiers handle the items a customer purchases. As such, they determine how much the customer spends. There are plenty of opportunities to take advantage of an unsuspecting customer, charge a little extra, or other similar upgrades without the customer’s full consent. This is bullshit and it bothers be greatly when a customer approaches me and wonders why an extra $100.00 upgrade was applied to their credit card or membership. It makes the business look bad, makes the cashier (culprit or not) look worse, and makes customer service look great in their shining white horse.

That is all.